refund and returns policy

At Imperial City, we strive to provide our customers with a seamless and satisfying online ordering experience. We understand that sometimes things don’t go as planned, and you may need to request a refund or return. This policy outlines the guidelines for refunds and returns for online orders placed through our website.


Order Cancellation: You may cancel your online order for a full refund up to 30 minutes before your scheduled pickup time. To cancel your order, please call the restaurant directly at 02073718540.

Incorrect or Missing Items: If your order arrives with incorrect or missing items, please contact the restaurant immediately. We will verify your order and offer a full refund or replacement for the affected items.

Unsatisfactory Food Quality: While we take great care in preparing your food, if you are unsatisfied with the quality of your order, please contact the restaurant within 30 minutes of receiving your food. We will assess the situation and offer a partial or full refund, depending on the circumstances.


Due to the perishable nature of our food, we do not accept returns of food items.

Important Notes:

Refunds will be processed using the same payment method used for the original order.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

We reserve the right to refuse refunds or returns if we suspect abuse of this policy.

Contact Us:

If you have any questions or concerns regarding your online order, please do not hesitate to contact the restaurant directly at 02073718540. We are committed to providing our customers with excellent service and will do our best to resolve any issues promptly and fairly.

Thank you for choosing Imperial City!

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